Crossroads Enterprises

Terms and Conditions

Every penny of profit raised by shopping with Crossroads Enterprises is gifted back to the national charity or a local Crossroads Care scheme and will be used to fund the vital work to improve the quality of life for carers.

Crossroads Enterprises Ltd. reserves the right to make changes to the specification of merchandise at any time without notice.

VAT is included within the product price.

Please check our website for the most up-to-date prices.

All product images, descriptions and prices are correct at the time of the website being produced.

All items in this website catalogue are sold by Crossroads Enterprises Limited, a wholly owned subsidiary company of Crossroads Association, Charity Reg. No. 282102, to which it covenants all its taxable profits.

Username and Passwords

By registering, you promise to keep your password secret and not to disclose or share it with anyone. If you believe that someone else may have access to or know your password you must contact us immediately to change it.

Delivery

Your order will be processed immediately on receipt, but please allow up to 14 days for delivery.

Guarantee

Items in this catalogue are as accurately described as possible. All measurements quoted are as precise as possible, but may vary slightly. If you find that you are unhappy with the quality or value of an item or your goods are damaged in transit, please return the item to us within 14 days of receipt. We will be happy to replace the goods or refund your money, providing the items are returned in perfect condition and in their original packaging. If you receive an item that is faulty or is not what you have originally ordered please contact Customer Services on T: 0845 450 0350.

Making returns

For all returns, except where the item is faulty, you must arrange and pay for the return of the products. Please complete a returns form (available form Crossroads Enterprises T: 0845 450 350) and mark the reason for return, whether you would like a refund or exchange. Pack the items back in the parcel, with a copy of the invoice and return to: 10 Regent Place, Rugby, Warwickshire CV21 2PN

We recommend that you obtain proof of posting. We cannot accept responsibility for products lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty. Unfortunately logo clothing and personalised gifts cannot be returned or refunded.